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Customer Success Manager
Location: Hyderabad, India
Role Overview
We are looking for a Field Sales Representative (Account Manager) to drive institutional and government sales for CognitiveBotics while building and maintaining long-term customer relationships. The role will work across therapy centres, schools, CSR partners and government agencies, combining new business development with account farming to expand adoption and strengthen CognitiveBotics' presence across B2B2C and B2G2C channels.
Key Responsibilities
- Manage full sales cycle for assigned accounts (therapy centres, K12schools, special schools, CSR, NGO and Govt)
- Develop partnerships with RCI-accredited centres, DEICs and CSR divisions
- Conduct demos, presentations, and product workshops for schools & therapy stakeholders
- Negotiate contracts, MoUs and renewals
- Coordinate with the CSM for onboarding & retention support
- Track account performance and identify upsell / cross-sell opportunities
- Represent CognitiveBotics in conferences, workshops and exhibitions
Required Experience & Qualifications
- 5–7 years in institutional / Concept / B2B sales, preferably in education or healthcare
- Strong network within the therapists network, education or CSR ecosystem
- Proven record in closing deals with schools, NGOs or govt agencies
- High EQ and consultative sales approach - selling value, not just price
- Willingness to travel (up to 50–60% of time)
- Location – Lucknow/Chandigarh